Today I wanted to talk about a recent experience I had with Rubi Shoes. For those who don't live in Australia and have never heard about Rubi, heres their website, and worldwide shipping is pretty good considering that Australia is like a a gazillion kilometres away from everyone & everything.
Admittedly, I buy from Rubi a lot and its never just a few things either. It's fair to say I often buy in bulk when purchasing from Rubi. Although they don't have the best quality shoes, lasting me two seasons of wear at most, you really get what you pay for. All in all, I've had a not bad experience with Rubi shoes. I won one of their competitions they did as a promotion through Instagram. I sported myself a $20 voucher which didn't buy me much, but still got me a discount on a pair of shoes I wanted.
Uggghhhhh but one time, I had the most unfortunate incident with Rubi. Long, long, long, long story short I received a promo email offering me (a VIP member) 30% off full priced items in store. I had been eyeing a suuuuper cute pair of black, platform moccasins that just screamed my name, and they would've come down from $40 to $28 which I thought was pretty good.
So after hitching a ride, making my way over to the closest Rubi store and going over my data limit loading the stupid promo email for half an hour, the girl that worked at Rubi wouldn't give me the discount!!!!!! She rang her manager or some other boss who wouldn't even pick up their phone but during this, I was falling in love with the shoes. So I payed full price for them, after enduring a big hoo-rah about it.
A few days later, my bank account started feeling guilty for paying a whole $12 more than I should have. Okay yes, I'm cheap, but its not about the money, its about the principle behind the fact I was cheated out of my hard-earned moolah.
So basically, I sent an email to Rubi HQ, an email I only had because of winning the competition mentioned earlier (otherwise there would have been no email to send feedback to, note to rubi staff: make one!!! please!!!) and complained about the promo email, the rude Rubi staff member, and so they sent me a $15 voucher along with an apology. Yes, thats right a whole $3 more than I had been cheated out of. Three dollars, really? Wouldn't want to put you out of business there, Rubi.
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